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FAQ

Our Basic Troubleshooting Guide covers the most common questions and concerns on our various products. If you have a problem with one of our products or have a question about anything, be sure to check our guide first. More than likely, your question has already been answered!




Knowledge Base

Have a question not covered in the FAQ? Search Vantec's ever-growing database of support articles.  The Knowledge Base not only includes information on our products, but computer technology in general, installation guides, and computer terms.




RMA Center

Want to check your RMA (Return Merchandise Authorization) Status or request an RMA number?  The RMA Center is where you can access our online RMA request form or follow up on the status of an existing case.  Before resorting to an RMA request, be sure to check the Basic Troubleshooting Guide.




Contact Support

If you have any other questions or concerns not covered in the above sections, you can contact us through e-mail at support@vantecusa.com or call us at 510-668-0368 and choose option 2.  We encourage you to check out the above sections before contacting us as most common questions and concerns have been answered.




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