The Product is not work working correctly, what should I do? [#21034]
Sometime problems may occur during first installation or use, we at VantecUSA like to help you get it working to resolve the problem. We have a team of support staff that is here to help you. Please write to us first before you return the product back to the place of purchase. We are committed to help you get the product setup and working correctly. You can reach us via email at firstname.lastname@example.org. We will reply to you very quickly to assist you.
It is always a pleasure assisting our customer solve and resolve problems related to our products.
Thank you for looking into our products. We do value your patronage.
VantecUSA Customer Service Team.
Connection problem due to Power issue with Dual Bay 2.5" RAID enclosure, NST-272S3-BK [#05022019]
If you are experiencing connection issue, like drop connection, cannot recognize the second drive, unable to format drives or another strange symptom, make sure you are using the provided ac adapter.
This is caused by your drives drawing too much power from your USB port and your USB port cannot provide enough power to the drives.
We have found out current newer SSD (per drive) and HDD (per drive) power requirement are exceeding the power of one USB port as a result the provided AC Adapter is required.
NO drivers needed for Windows 10 on USB Host Controller [#020419]
Thank you for purchasing any of the following products:
UGT-PC345, 4-Port SuperSpeed USB 3.0 PCIe Host Card W/ Internal 20-Pin Connector
UGT-PC341, 4-Port SuperSpeed USB 3.0 PCIe Host Card
UGT-PC331AC, 3-Port USB 3.0 Type A/C PCIe Host Card
UGT-PC371AC, 2-Port USB 3.1 PCIe (10Gbps) USB-C & USB Type-A
UGT-PCE430-4C, Quad Chip 4-Port Dedicated 5Gbps USB 3.0 PCIe Host Card
UGT-PCE430-2C, Dual Chip 4-Port Dedicated 5Gbps USB 3.0 PCIe Host Card
UGT-PCE470-2C, Dual Chip 4-Port Dedicated 10Gbps USB 3.1 Gen 2 PCIe Host Card
These products listed above DO NOT require any drivers if you are installing into a system using Windows 8.1 and Windows 10.
Microsoft has included the necessary drivers (built-in, native drivers) in the OS. Do not use the provided CD drivers, it is ONLY needed if you are using Windows 7 or older OS.
What is DP Alt Mode for USB-C port? [#041719]
DP Alt Mode is DisplayPort Alternate Mode. DP Alt Mode is a functional extension built into SOME USB-C port. There is two types of USB-C port, with DP Alt Mode and without DP Alt Mode (only as a data port). If your system’s USB-C port comes with DP Alt Mode, it can have DisplayPort functionality for primary or secondary HDMI display. If your system’s USB-C port do not have DP Alt Mode, connecting to a video adapter with HDMI will give you a blank screen.
These DP Alt Mode carry non-USB signals and are optional capabilities unique to the USB-C connector or port, like DisplayPort or Thunderbolt 3. All Apple systems with Thunderbolt 3 can be used with USB-C with DP Alt Mode. Most USB host controller add-on card with USB-C port on Windows systems does not have DP Alt Mode function.
Please check with the system or addon card manufacturer to verify support for USB-C with DP Alt Mode capability before purchasing a USB-C adapter with HDMI port.
What is MST Display or MST monitor Daisy Chaining?
Multi-Stream Transport (MST) is a specification that allows multiple monitors to be Daisy Chain together. This capability allows Video signal to pass from the computer to monitor (1), and then to monitor (2) and more.
This capability is supported in Display Port (DP) v1.2 specification, in general, monitors that have support for daisy chain will have two DisplayPort, one in and one out. Daisy chaining monitor also requires termination of the chain. The last monitor on the chain needs to be terminated, this is done thru the OSD (monitor On Screen Display menu). If you are using a different version of the DisplayPort monitor, should always put the older DPv1.1 as the last monitor in the chain.
Please check the requirement and manuals of the monitor's daisy chaining for further instruction. Daisy chaining does have its limitation due to the amount of video on the chain. In general, the first display will be your primary display and the 2nd and 3rd displays will be cloned.
Besides the monitors, the DP cables used also must be DP version 1.2
Is Vantec USB Enclosures/Docks compatible with Windows 10 operating system? [#33401]
Yes, all our USB Enclosures and Docks are compatible with Windows 10 Operating System. Just plug into any USB port on your Windows 10 system and it should function just like your older OS. You do not need to update any firmware or drivers. It is plug and play.
Windows or OS X cannot see my connected USB storage device, why? [#33405]
There are many reasons why a USB storage device will not show correctly on your System.
Here are some reason and possible solution:
1) The hard drive that you install into the USB storage is new and was not prepare to use with this System.
Solution: Use system disk tool to prepare the drive for use by initializing, partition and then formatting the drive. Once that is done, the System OS will detect the drive correctly. For help with preparing a new hard drive for use, please refer to the FAQ on "Preparing a New Hard Drive for use".
2) Your system does not have the proper drivers and requires updates.
Solution: Safely eject the USB device and Run Windows Update to ensure all drivers are up to data, before connecting USB device again.
3) The System is not seeing the USB enclosure.
Solution#1 (for self-powered enclosure): Shutdown and power OFF system, power OFF USB enclosure, disconnect the USB enclosure, turn system power back ON, log back into your system, wait for system to fully loaded all drivers, connect back the USB enclosure directly into the USB port on the computer, avoid connecting thru a hub, and finally power ON the USB enclosure.
Soultion#2 (for bus powered enclosure): Power OFF the system, disconnect the USB enclosure, power back ON system, log back into your system, wait for system to fully loaded all drivers, and now connect back the USB enclosure directly into the USB 3.0 port on the computer, avoid connecting thru a hub.
4) Under power condition and the drive is not spinning up.
Solution: If you are connected to a USB 2.0 port and the drive in the USB enclosure is not spinning up, it may be an under-powered condition. This can be cause by the drive in the enclosure drawing too much power and the one USB port is not sufficient to power the drive. Please connect to a USB 3.0 port that can provide more power to the drive in the enclosure.
5) Do not have USB 3.0 port, under power condition and the drive is not spinning.
Solution: Use a USB Y cable. If you are using a USB 2.0 enclosure, we provided a USB cable with an extra power connector (the Y) to supplement the power requirement of the device. By connecting both (Main and Supplement) USB connectors to the system, it should provide enough power for most devices to work correctly with your system. If the power requirement for the device (hard drive + enclosure) is within the specification of just one USB port, you just need to connect only the main connector.
6) System still cannot see the drive.
Solution: If the system cannot see the drive, you may want to try another computer to see if the problem is related to this computer.
7) USB DEVICE CANNOT SEE IN OS X
Solution: Try Force boot into safe mode and it will reset the USB.
Shutdown system, wait 10 seconds and restart. Right away hold down shift and will boot into safe mode.
Common Questions about UGT-ST644R RAID Controller [#05062019]
Question: What Windows OS will this card support?
Answer: This card supports Windows XP, Server 2003, Server 2008, Vista, 7, 8, 8.1, and Windows 10.
Question: Is this RAID controller compatible with my motherboard?
Answer: This RAID controller is compatible with ALL motherboard that has a PCIe x4 or better (like x8 or x16) slot. If you are using an x4 slot, make sure the x4 slot you are using has x4 functionality, not x4 slot with only x1 functionality. If you are not sure use the x8 or x16 slot on your motherboard.
Question: Where can I get the latest drivers?
Answer: You can get the latest drivers from our website here. https://www.vantecusa.com/CKEdit/images/files/ugt-st644r_v1201041.zip
Question: After installing the card and attached my boot drive to the controller, will it let me boot to Windows 7 or Windows 10?
Answer: It will not. When you move your whole boot OS that was already installed and tightly linked to the motherboard chipset and now move the same drive to a different RAID chipset on our controller, it will not boot correctly. It will not boot due to the different drivers and entry in the registry of your Windows OS. If this is a fresh install it will not be a problem. You are going to run into the same problem for any brand of controller, not just ours.
Question: The RAID will not hold the RAID configuration why?
Answer: RAID configuration is located on all the RAIDed drive and will always hold the configuration unless the customer replaces all the drives. This is actually a good feature, if the configuration is on the controller and the controller is bad, it will break the RAID. If the RAID configuration is on the drive, it will retain the RAID configuration on any one of the RAIDed drives.
Question: I install this UGT-ST644R and it boots to a blank black screen. I have tried to boot without any drive connected and different PCIe slot and getting the same result. If I remove the card, the system would boot into Windows 10. Is the card defective or it not compatible with MB or a setting that I missed?
Answer: This card is compatible with ALL motherboard that has a PCIe x4 or better slot. Please follow the steps below to make sure the card is working correctly first.
1) Ground yourself to clear any static electricity.
2) Turn the system power totally off and system power to the wall outlet is unplug for a whole minute.
2) Select a PCIe x4 or x8 or x16 slot that is not used. If it is an x4 slot, make sure it is a TRUE x4, not an x4 slot with the only x1 signal, check with your motherboard manufacturer.
3) Install the UGT-ST644R, check the slot connector is fully inserted into the slot and secure the card.
4) Plug back the power cord to the system and power the system back on.
5) Boot up and install the necessary drivers, ALWAYS download the latest drivers from vantecusa.com website product page.
6) Once the system sees the controller correctly, you may shut down and attach your drive(s).
7) If after attached your drive and the system did not boot correctly, please check with your motherboard BIOS setting to set which drive you are booting from or boot sequence.
Question: After I attach the card and reboot, will it allow me to enter BIOS before card takes over from BIOS?
Answer: Yes, this is the function of the motherboard BIOS to give you time to go into the BIOS to pick the Right Boot device.
Question: What speeds will I get considering my PCI-e x16 slot is Version 1.0?
Answer: Assuming you are using UGT-ST644R. Since your motherboard is using PCIe v1, the maximum is 250MB/s per lane theoretical speed (not actual speed)
Question: Do you have 4 or 8 lane card which will work better? If not then do you have 2 lane card.
Answer: Not 4 or 8 lanes card, the UGT-ST644R is a 2 lanes card and MUST use a TRUE PCIe x4 slot or x8 or x16. It will not work with a PCIe x4 slot with only PCIe x1 (1 lane) pins set.
Question: Will I be able to just use your controller card without using any RAID etc.?
Answer: Yes, you can use this as an individual drive SATA controller or as a RAID controller.
Question: Is the controller see the drives as SATA III drives?
Answer: Yes, it can if your SATA drive and cable is rated SATA III speed.
Question: Can I connect 6 devices, 4 internal and 2 external?
Answer: No, this is a 6 port, 4 channel card. It gives you the flexibility to use any of the 6 port but only 4 devices active at a time.
You can have 4 internal or 3 internal/1 external or 2 internal/2 external combinations. The 6 ports give you the flexibility to switch, there is only 4 channel.
Question: I recently bought your product with (2) identical Western Digital SATA 3 2TB drives. I set up the drives in a RAID-1 configuration on SATA 1 and SATA 2. The RAID works fine but the BIOS screen shows one drive using 6 Gb/s and the other using 1.5 Gb/s. Why is one drive slower than the other? Shouldn’t both show 6 Gb/s?
Answer: Check the SATA data cable connection on both sides for the one that shows running at SATA I speed. Or replace the cable to see if correct the problem.
How about switching the drive from SATA 1 and SATA 2. If it goes with the drive, you have a bad drive that is not running at the right speed.
Question: Is Windows Server 2012 R2 supported? Are the available drivers compatible with the particular OS?
Answer: Yes, it is supported on server 2012 R2 and there are compatible drivers. Here is the link. http://www.vantecusa.com/system/application/media/data_file/ugt-st644r_v1201041.zip unzip and there is only one setup, it will detect the OS and install.
Question: Would you recommend this card for RAID 10 configuration or is there a better solution for your company?
Answer: Yes, it is fine running RAID 10.
Question: The RAID method used by this card is software or hardware?
Answer: It is a hardware RAID.
Question: My motherboard is PCI-Express 2.0 specification compliant, will I still get SATA Gen III 6Gb/s speeds connection on all 4 channels of the UGT-ST644R even when it is connected to the motherboard through the PCI-Express X4 slot?
Answer: Yes, you will still be getting 6Gb/s speed on the drive.
Question: What is the actual chipset used by the UGT-ST644R card? it says Marvell BIOS, but is there a specific Marvel chip model number?
Answer: It is using Marvell 88SE9230 chipset
Question: Is the UGT-ST644R card Hackintosh compatible?
Answer: Sorry, we have not tested and do not know.
Question: Can I skip the "hardware" RAID via the UGT-ST644R card's BIOS, and set up a Windows 7 software RAID from within the Windows OS?
Answer: Yes, you can use this card as an individual SATA controller and use it as an OS software RAID, but make sure you understand that software RAID is very much slower than hardware RAID and software RAID uses more of your CPU resources and will slow down your system.
Question: Is it possible, in a single UGT-ST644R card, to create 2 separate RAID 0 or RAID 1 virtual drive? For example, can I plug 2 Hard Drives to SATA channel 1 and 2 to create a RAID 0 virtual drive, and plus 2 additional drives to SATA channel 3 & 4 to create another RAID 1 or RAID 0 virtual drive?
Answer: Yes, you can have multiple RAID on the same card. Like what you mention. Or individual drives.
Question: I set the jumpers to allow the eSATA external connections, but the card can only see 4 of the five drives.
Answer: It will only see 4 drives at a time due to the Port Multiplier (PM) function limit. The eSATA port on the UGT-ST644R only supports 1 eSATA port with PM function. That is the limitation of the Marvell chipset on this card. If you need to have 2 eSATA port with PM, you can use two cards. This has nothing to do with firmware. It is the chipset design, sorry.
Question: I purchased the Vantec UGT-ST644R to work with 2 6TB HGST drives but when the drives (or a single drive) is hooked up the card won’t POST/Boot — if I use a 4TB drive it works fine. The drives are also fine as I can use them on the motherboard directly. Is there a problem using 6TB drives?
Answer: Check the boot sequence and boot priority in the BIOS. There is not a problem using any capacity drive, it can be 4TB, 5TB, 6TB, 8TB, 10TB or 12TB as of this writing. No firmware is required.
Question: Can you use 3 identical Hard Drives for Raid 1 with the Vantec 4-Channel 6-Port SATA 6Gb/s PCIe RAID Host Card with HyperDuo Technology (UGT-ST644R)
Answer: No, RAID 1 is mirror mode and only 2 drive is allowed. There is 4 port, using 2 for the mirror, you still have the other two and you can get a software to back up what is on the mirror to it and that will make the 3rd mirror.
Question: Do you know of any reason why my Gigabyte 880GAUD3H motherboard would not detect the UGT-ST644R?
Answer: Try a different slot, some time is resources allocation issue caused by your motherboard, look into your motherboard BIOS setting to correct the problem.
Question: Does it have native drivers for Windows 10 OS?
Answer: Yes, Windows 10 native drivers support ONLY AHCI mode, it do not support RAID. To use Windows 10 with RAID function, you need to use the provided RAID drivers mention in question 3 above.
Question: Can you use two NexStar HX4 (NST-640SU3-BK) With one 4 Channel 6-Port SATA 6Gbps PCIe RAID Host Card (UGT-ST644R) for a total of 8 external Port Multiplier SATA hard drives? I do not need RAID.
Answer: Sorry, no, the UGT-ST644R card will support only one PM set of 4 drives. You need 2 cards. If you are using 2 cards, make sure you have 2 PCIe x4 or better slot.
Questions and Answer with step by step instruction for CB-ISA225-U3 [#33450]
DisplayLink Drivers for OS X 10.14.x only [#042219]
Here is the latest drivers for DisplayLink Chipset for OS X 10.14.x ONLY.
Latest Windows and OS X DisplayLink Drivers for NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3
Latest Drivers from DisplayLink on Windows OS (7,8,8.1,10 include the latest build) and Mac OS X 10.13 or 10.14
For the following products: NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3
For OS X, please read the additional notes on FAQ [#042219] and [#121818]
DisplayLink Drivers for OS X 10.14.x only [#042219]
Mac OS X 10.13 or 10.14 Video Function not enabled by default due to security issue per DisplayLink [#121818]
Can the 10 port hub (UGT-AH710U3-BK) or the 7 port hub (UGT-AH710U3-BK) change device without the computer turn on? [#06112019]
Yes, both these two hubs are designed to charge the devices without the aid of a computer. You can just provide power to the hub using the provided ac adapter and it is ready to charge your devices.
What is the Maximum Capacity Hard Drive can I install into the enclosure or Dock? [#33402]
It can vary depending on the age and type of the Enclosure.
Generally, for 2.5" USB enclosures for SATA drive, the maximum capacity is 2TB or less. For 3.5" USB enclosures for SATA drive, it is 2TB for older discontinued model and 12TB or more for current shipping model (stated on our website, https://www.vantecusa.com/ ) as of this writing (October 11, 2018). For exact detail of the capacity, please refer to the product page for the model of your enclosure. You can also write to us for help concerning older enclosure capacity.
If you are using an older USB enclosure for IDE drive, generally for 2.5" USB enclosure it is 320GB and for 3.5" USB enclosure is 750GB.
It can vary depending on the age and type of interface of the Dock.
Generally, Docks are design for 2.5" or 3.5" SATA Drives, for current shipping docks 2.5" SATA HDD/SSD, the capacity ranges from 100GB to 4TB, and for 3.5" SATA drive, it is 500GB to 12TB for current shipping model (stated on our website, https://www.vantecusa.com/ ) as of this writing (June 26, 2018). For exact detail of the capacity, please refer to the product page for the model of your enclosure. You can also write to us for help concerning older enclosure capacity.
How to preparing a New storage, Hard Drive, or SSD for use with a system? [#33406]
There are two set of instruction. One for Windows OS and another for OS X. Please use the right set of instruction for your System.
>>>>>> 1) Preparing a new hard drive for use with Windows 7/8/10 OS <<<<<<
NOTE: If you have important data on this drive, DO NOT go any further, please backup your data before you continue. These steps will erase ALL your data on the drive.
For Windows 7, hold the Windows logo key on your keyboard and press “R” (Winkey+R). This will launch the Run the utility. Type “diskmgmt.msc” inside the text box and press Enter. This will open the Windows Disk Management utility. This is where you can format, create, and delete hard drive partitions.
For Windows 8/8.1/10, hold the Windows logo key on your keyboard and press “X” (Winkey+X). This will launch a popup window and select disk management.
Usually, the Initialize Disk Wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized, select check MBR if your hard drive is smaller than 2TB, if it is greater than 2TB, please check GPT and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the note and additional images directly below.
Critical: If your hard drive is greater than 2TB in capacity, you need to use check GPT(GUID Partition Table), if it is smaller, select MBR.
Note: If you do not see the Initialize Disk wizard, manually start the initialization. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.
When you find it. Right-click on the red arrow and choose Initialize Disk.
There are two mode of initializing a new drive using MBR or GPT. If your hard drive is greater than 2TB, you need to use check GPT, if it is smaller, select MBR.
The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive.
Now right click the unallocated space and click create a New Simple Volume shown below:
Follow the on screen wizard by clicking Next
Specify your volume size, if you are not sure use the default, and now click Next
Assign a drive letter to the drive, if you are not sure use the default and click Next
Format the partition and name the volume, if you are not sure use the default
Now click Finish and it will start formatting the drive to get it ready for use.
Once the formatting is done, your system will report the presense of a new drive with an assigned drive letter. You can begin using the storage.
>>>>>> 2) Preparing a new hard drive for use with Apple OS X <<<<<<
Where can I download Drivers for your USB Storage product? [#33409]
All our USB enclosures do not need any drivers. It is plug and play. All our USB enclosures uses the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect our enclosures to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.
USB adapter does not need any drivers. It is plug and play. It uses the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect the drive to this adapter to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.
All our USB docks do not need any drivers. It is plug and play. All our USB docks use the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect our docks to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.