ALL Vantec's enclosures are Green Enclosures, it is designed to save power when not in use.
If it is not connected to a working system, it will not power ON.

Please connect to a system that is working with OS loaded and running. Once it is connected to your working system and powered ON, it will spin up the drive and your system will acknowledge a USB storage connected.

Note: if you install a NEW hard drive for the first time, please use the OS tool to prep (initialize, partition and format) your new drive, you just need to do this once.

The Power Saving function of our enclosures assists in saving energy and at the same time helps extend the life of your drive.

1) Our enclosures when it is not connected to a working system, will not power ON.

If the storage enclosure is not connected to a computer, what is the point of wasting energy by spinning up the Hard Drive.

NOTE: If a user after installing their hard drive into the enclosure and without connecting to any working system, the enclosure will NOT TURN ON, this is normal by design.

You MUST have the enclosure connected to a WORKING SYSTEM (Powered ON) before turning ON the enclosure to see the drive spin up.

2) The enclosure is designed to follow the Power Saving function of the Operating System.

When it is connected and in usage, the enclosure will follow the Power Saving Setting of the OS to maximize usage and Power Saving.

Meaning when the system sleep, the enclosure will spin down the drive to sleep too. When the system wakes, the enclosure will wake and spin up the drive too.

3) Why is my enclosure NOT following the Power Saving function noted above?

For the enclosure to detect and follow the Power Saving Function listed above, the USB port on your system MUST be configured to do the same. If the USB port (either on the motherboard or an addon card is not configured correctly or do not support these function, it may prevent our enclosure from performing the Power Saving Function correctly.

If you have any further questions, please don't hesitate to write to us at support@vantecusa.com , we will do our best to answer them.
 

Yes, all our USB Enclosures and Docks are compatible with Windows 11/10 Operating System. Just plug into any USB port on your Windows 11/10 system and it should function just like your older OS. You do not need to update any firmware or drivers. It is plug and play.

1394 firewire for windows 8/8.1/10

About Windows 8/8.1/10 ++++++++++++++++++++++++++++++++++++++++

If you are using Windows 10, here is something that you need to know about Firewire drivers.

Firewire was native to XP/Vista/7 and do not require any drivers, it is already all built into the OS.

But, Microsoft has removed the built-in (native) driver from windows 8/8.1/10 and turns it into a standalone package. You need to use the same standalone package to install the drivers manually and it will work with all our cards.

There are two install package.

1. MSI

2. Drivers Only

Unzip the files to a folder, you should see a folder with drivers and a MSI (exe) install program.

You can use either but not both.

After you install the 1394 OHCI Legacy Driver.msi file, follow these steps:
Right-click the Legacy1394.inf file under one of the following paths based on the computer's architecture:
 

• C:Program Files1394 OHCI Compliant Host Controller (Legacy)x86_driver
• C:Program Files1394 OHCI Compliant Host Controller (Legacy)x64_driver

1. Click Install.
2. Open Device Manager in Control Panel.
3. Expand IEEE 1394 Bus host controllers, and then locate the host controller.
4. Right-click the host controller, and then click Update Driver Software.
   The screen shot of the host controller and the Update Driver Software is listed in the following
   Example:
   
   
    
5. Click Browse my computer for driver software.
6. Click Let me pick from a list of device drivers on my computer.
7. Click Generic1394 OHCI compliant host controller (Legacy), and then click the Next button.
8. Click the Close button.

Dear User,

Thank you for purchasing this USB Host controller PCIe Addon card.

These products DO NOT require any drivers if you are installing them into a system using Windows 8.1/10/11 or newer.

Microsoft Windows 8.1/10/11 or newer Operating Systems has included the necessary drivers (built-in, native drivers) in the OS.

Do not use the provided CD drivers, it is ONLY needed if you are using Windows 7 or older OS.

If you are using Windows 7 or older Operating Systems AND this card support the older OS, you may use the provided CD drivers or access the product page for your card to download the older drivers.

If you are not sure and run into a problem, please write to support@vantecusa.com for further assistance.

Sometime problems may occur during first installation or use, we at VantecUSA like to help you get it working to resolve the problem. We have a team of support staff that is here to help you. Please write to us first before you return the product back to the place of purchase. We are committed to help you get the product setup and working correctly. You can reach us via email at support@vantecusa.com. We will reply to you very quickly to assist you.

Best Regards,

VantecUSA Customer Service Team.

DP Alt Mode is DisplayPort Alternate Mode. DP Alt Mode is a functional extension built into SOME USB-C port. There is two types of USB-C port, with DP Alt Mode and without DP Alt Mode (only as a data port). If your system’s USB-C port comes with DP Alt Mode, it can have DisplayPort functionality for primary or secondary HDMI display. If your system’s USB-C port do not have DP Alt Mode, connecting to a video adapter with HDMI will give you a blank screen.

These DP Alt Mode carry non-USB signals and are optional capabilities unique to the USB-C connector or port, like DisplayPort or Thunderbolt 3. All Apple systems with Thunderbolt 3 can be used with USB-C with DP Alt Mode. Most USB host controller add-on card with USB-C port on Windows systems does not have DP Alt Mode function.

Please check with the system or addon card manufacturer to verify support for USB-C with DP Alt Mode capability before purchasing a USB-C adapter with HDMI port.

Multi-Stream Transport (MST) is a specification that allows multiple monitors to be Daisy Chain together. This capability allows Video signal to pass from the computer to monitor (1), and then to monitor (2) and more.

This capability is supported in Display Port (DP) v1.2 specification, in general, monitors that have support for daisy chain will have two DisplayPort, one in and one out. Daisy chaining monitor also requires termination of the chain. The last monitor on the chain needs to be terminated, this is done thru the OSD (monitor On Screen Display menu). If you are using a different version of the DisplayPort monitor, should always put the older DPv1.1 as the last monitor in the chain.

Please check the requirement and manuals of the monitor's daisy chaining for further instruction. Daisy chaining does have its limitation due to the amount of video on the chain. In general, the first display will be your primary display and the 2nd and 3rd displays will be cloned.

Besides the monitors, the DP cables used also must be DP version 1.2 

Latest Drivers from DisplayLink on Windows OS (7,8,8.1,10,11) and Mac OS X 10.x to 15.x
For the following products: NBV-410DU3,  NBV-400HU3,  NBV-320U3,  NBV-200U3,  DSH-300U3,  DSH-M100U3

Date: Nov 29, 2021, OS X Combined Release version 1.2 to 1.6beta.
Please download and unzip to see individual version with release notes. 

https://vantecusa.com/CKEdit/images/files/DisplayLink_ManagerGraphicsConnectivity_OSX_Releases.zip

Date: Nov 29, 2021, Windows OS Release version 10.1 M2.
Please download and unzip to see release notes. 

https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforWindows_OS_10_1_M2.zip

Date: Nov 29, 2021, Ubuntu 20.04 Release version 5.4.1.
Please download and unzip to see release notes. 

https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforUbuntu_5_4_1-zip.zip

If you are experiencing connection issue, like drop connection, cannot recognize the second drive, unable to format drives or another strange symptom, make sure you are using the provided ac adapter.

This is caused by your drives drawing too much power from your USB port and your USB port cannot provide enough power to the drives.

We have found out current newer SSD (per drive) and HDD (per drive) power requirement are exceeding the power of one USB port as a result the provided AC Adapter is required.

The current version of JMicron RAID Manager software is 32bit. It is not compatible with OS X 10.15 (Catalina) because the OS requires all apps to be 64bit.

It is compatible with OS X 10.14 and older version.

Yes, All our M.2 NVMe Enclosures supports NVMe Module both M Key (PCIe Gen3 x4) or B+M Key (PCIe Gen3 x2). Example of NVMe with B+M Key is the WD Blue SN500 NVMe SSD, Part# WDS250G1B0C, WDS500G1B0C.

Please do not get confuse M.2 NVMe B+M Key with M.2 SSD B+M Key. M.2 SSD Module will not function in the NVMe enclosure or on the NVMe add-on card.

Yes, All our M.2 NVMe Add-on Card supports NVMe Module both M Key (PCIe Gen3 x4) or B+M Key (PCIe Gen3 x2) too.

If you are not sure write to support@vantecusa.com for assistance.

Yes, the NST-271C31-BK will support TRIM.

If you have an older version that will not support TRIM, please use this link to update the firmware.

https://www.vantecusa.com/CKEdit/files/NST-271C31-BK_TRIM.zip

Download, unzip and follow the pdf instruction to flash the firmware.

Some enclosures you purchase may come with the following USB cable shown below or Dual cable.

For USB cable shown below, the right way to connect the cable is to plug the single USB C to the enclosure first
and the other end to your system USB port shown. Do not reverse the connection, it may not work.  

For Dual cable (two cable, C to C and C to A) the right way to connect the cable is to see what type or port is available
on your system and use the C to C or C to A. First plug the single USB C to the enclosure and the other end to your system USB port