Mac OS X 10.13 or 10.14 Video Function not enabled by default due to security issue per DisplayLink [#121818]
Technical notes from DisplayLink on Mac OS X 10.13 or 10.14 Video Function not enabled by default due to OS X security issue.
This affects the following device using DisplayLink Drivers.
NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3
NO drivers needed for Windows 10 on USB Host Controller [#020419]
Thank you for purchasing any of the following products:
UGT-PC345, 4-Port SuperSpeed USB 3.0 PCIe Host Card W/ Internal 20-Pin Connector
UGT-PC341, 4-Port SuperSpeed USB 3.0 PCIe Host Card
UGT-PC331AC, 3-Port USB 3.0 Type A/C PCIe Host Card
UGT-PC371AC, 2-Port USB 3.1 PCIe (10Gbps) USB-C & USB Type-A
UGT-PCE430-4C, Quad Chip 4-Port Dedicated 5Gbps USB 3.0 PCIe Host Card
UGT-PCE430-2C, Dual Chip 4-Port Dedicated 5Gbps USB 3.0 PCIe Host Card
UGT-PCE470-2C, Dual Chip 4-Port Dedicated 10Gbps USB 3.1 Gen 2 PCIe Host Card
These products listed above DO NOT require any drivers if you are installing into a system using Windows 8.1 and Windows 10.
Microsoft has included the necessary drivers (built-in, native drivers) in the OS. Do not use the provided CD drivers, it is ONLY needed if you are using Windows 7 or older OS.
About Data Recovery
VantecUSA or VantecUSA Support do not endorse, have any affiliation, get paid, use or have contact with the companies listed in the links below. The links are provided as a service to our customer if they need the assistance of these companies services. The links are provided by some of our customers or via google search engine. VantecUSA does not use their service and is not responsible for service charges the customer may incur using their services. It is totally the customer responsible to pay for any service they request from these companies.
There is two types of problems with drives. They are hardware and/or software related problems.
Software related problem:
If the problem is file corruption caused by file system problem, you can try using a data recovery program to scan and retrieve the data. Here is a list of data recovery software companies:
Here are some free to try and pay to recover. Some totally free.
https://www.cgsecurity.org/wiki/TestDisk (absolutely free, but not very user-friendly, YouTube tutorial can help)
https://www.prosofteng.com/datarescue4/ (not free)
http://www.alsoft.com/diskwarrior/ (not free)
Raw filesystem HDD error data recovery
You need to rely on a specialized company that provides hardware data recovery service. Here is a link to a company that specializes in hardware data recovery.
Is Vantec USB Enclosures/Docks compatible with Windows 10 operating system? [#33401]
Yes, all our USB Enclosures and Docks are compatible with Windows 10 Operating System. Just plug into any USB port on your Windows 10 system and it should function just like your older OS. You do not need to update any firmware or drivers. It is plug and play.
USB display adapter sleep and remain dark, will not wake up in Windows 10 [#1218a18]
Sometime Windows is shutting down the USB Root Hub on your system to save power, that may be the cause of the monitor issue not waking up correctly. You can correct the problem by doing the following changes.
Go into Windows 10 "Setting" > "Power and Sleep" > on right side "Additional power setting"
Change EVERY plans setting one at a time. If you have Balanced, High Performance, Powert Saver or others:
Select "Change plan settings" on the right of each > "Change advanced power settings" > "USB setting" > "USB selective suspend setting" > change setting to "DISABLE"
Done one, now do for all the rest (Balanced, High Performance, Powert Saver or others). After changing all, restart computer.
Windows or OS X cannot see my connected USB storage device, why? [#33405]
There are many reasons why a USB storage device will not show correctly on your System.
Here are some reason and possible solution:
1) The hard drive that you install into the USB storage is new and was not prepare to use with this System.
Solution: Use system disk tool to prepare the drive for use by initializing, partition and then formatting the drive. Once that is done, the System OS will detect the drive correctly. For help with preparing a new hard drive for use, please refer to the FAQ on "Preparing a New Hard Drive for use".
2) Your system does not have the proper drivers and requires updates.
Solution: Safely eject the USB device and Run Windows Update to ensure all drivers are up to data, before connecting USB device again.
3) The System is not seeing the USB enclosure.
Solution#1 (for self-powered enclosure): Shutdown and power OFF system, power OFF USB enclosure, disconnect the USB enclosure, turn system power back ON, log back into your system, wait for system to fully loaded all drivers, connect back the USB enclosure directly into the USB port on the computer, avoid connecting thru a hub, and finally power ON the USB enclosure.
Soultion#2 (for bus powered enclosure): Power OFF the system, disconnect the USB enclosure, power back ON system, log back into your system, wait for system to fully loaded all drivers, and now connect back the USB enclosure directly into the USB 3.0 port on the computer, avoid connecting thru a hub.
4) Under power condition and the drive is not spinning up.
Solution: If you are connected to a USB 2.0 port and the drive in the USB enclosure is not spinning up, it may be an under-powered condition. This can be cause by the drive in the enclosure drawing too much power and the one USB port is not sufficient to power the drive. Please connect to a USB 3.0 port that can provide more power to the drive in the enclosure.
5) Do not have USB 3.0 port, under power condition and the drive is not spinning.
Solution: Use a USB Y cable. If you are using a USB 2.0 enclosure, we provided a USB cable with an extra power connector (the Y) to supplement the power requirement of the device. By connecting both (Main and Supplement) USB connectors to the system, it should provide enough power for most devices to work correctly with your system. If the power requirement for the device (hard drive + enclosure) is within the specification of just one USB port, you just need to connect only the main connector.
6) System still cannot see the drive.
Solution: If the system cannot see the drive, you may want to try another computer to see if the problem is related to this computer.
7) USB DEVICE CANNOT SEE IN OS X
Solution: Try Force boot into safe mode and it will reset the USB.
Shutdown system, wait 10 seconds and restart. Right away hold down shift and will boot into safe mode.
Thunderbolt 3 port requires updates for CB-TB3DP122 or CB-TB3HD142 [#33403]
Some computer system or laptop with Thunderbolt 3 port may requires updates before it will work correctly with our adapters. Please follow the link below for more information on the updates and check with your system manufacturer.
Link to more information:
Power Management function correction for NST-271C31-BK [#33407]
The NST-271C31-BK enclosure power management function is designed to save the wear and tear of the installed hard drive or SSD. When the system goes into sleep mode or is power off, the enclosure will go into sleep mode. There is reports of hard drive spin down when it is at idle with the system still running. We have made a correction in the firmware to correct this issue.
Here is the link to the firmware.
You will need a Windows OS system to flash the firmware. Unzip and follow the instruction in the package to update the firmware of the enclosure.
If you are using strictly OS X, you may use Parallels or Boot Camp to aid in flashing the firmware.
Setup RAID on NST-272S3-BK [#33304]
Here are the steps to setup RAID on the NST-272S3-BK.
1) Power ON your system, wait for the system to be fully booted up
2) Use a pen tip to change the RAID switch to the right setting
3) Power up the unit, plug in the USB cable to your system
4) Wait for the drive to spin up if this is HDD, If SSD go to the next step
5) Press and hold the reset button for 3 seconds (HDD LEDs will turn off)
6) Release the reset button and the built-in RAID controller will activate the RAID Mode based on the RAID dip switch setting
7) The RAID is now ready to be initialize, partition and formatted for the Operating System you are using before it can store data
8) For Windows, use Disk Management. For OS X, use Disk Utility
For detail instruction refer to the FAQ "How to preparing a New storage, Hard Drive, or SSD for use with a system?"
Change in the Quick Installation Guide for NST-371C31-BK [#33501]
There are changes to the Quick Installation Guide for NST-371C31-BK.
If you have purchase a unit and the installation screws instruction is not correct, please use this revised version.
Questions and Answer with step by step instruction for CB-ISA225-U3 [#33450]
What is the Maximum Capacity Hard Drive can I install into the enclosure or Dock? [#33402]
It can vary depending on the age and type of the Enclosure.
Generally, for 2.5" USB enclosures for SATA drive, the maximum capacity is 2TB or less. For 3.5" USB enclosures for SATA drive, it is 2TB for older discontinued model and 12TB or more for current shipping model (stated on our website, https://www.vantecusa.com/ ) as of this writing (October 11, 2018). For exact detail of the capacity, please refer to the product page for the model of your enclosure. You can also write to us for help concerning older enclosure capacity.
If you are using an older USB enclosure for IDE drive, generally for 2.5" USB enclosure it is 320GB and for 3.5" USB enclosure is 750GB.
It can vary depending on the age and type of interface of the Dock.
Generally, Docks are design for 2.5" or 3.5" SATA Drives, for current shipping docks 2.5" SATA HDD/SSD, the capacity ranges from 100GB to 4TB, and for 3.5" SATA drive, it is 500GB to 12TB for current shipping model (stated on our website, https://www.vantecusa.com/ ) as of this writing (June 26, 2018). For exact detail of the capacity, please refer to the product page for the model of your enclosure. You can also write to us for help concerning older enclosure capacity.
How to preparing a New storage, Hard Drive, or SSD for use with a system? [#33406]
There are two set of instruction. One for Windows OS and another for OS X. Please use the right set of instruction for your System.
>>>>>> 1) Preparing a new hard drive for use with Windows 7/8/10 OS <<<<<<
NOTE: If you have important data on this drive, DO NOT go any further, please backup your data before you continue. These steps will erase ALL your data on the drive.
For Windows 7, hold the Windows logo key on your keyboard and press “R” (Winkey+R). This will launch the Run the utility. Type “diskmgmt.msc” inside the text box and press Enter. This will open the Windows Disk Management utility. This is where you can format, create, and delete hard drive partitions.
For Windows 8/8.1/10, hold the Windows logo key on your keyboard and press “X” (Winkey+X). This will launch a popup window and select disk management.
Usually, the Initialize Disk Wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized, select check MBR if your hard drive is smaller than 2TB, if it is greater than 2TB, please check GPT and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the note and additional images directly below.
Critical: If your hard drive is greater than 2TB in capacity, you need to use check GPT(GUID Partition Table), if it is smaller, select MBR.
Note: If you do not see the Initialize Disk wizard, manually start the initialization. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.
When you find it. Right-click on the red arrow and choose Initialize Disk.
There are two mode of initializing a new drive using MBR or GPT. If your hard drive is greater than 2TB, you need to use check GPT, if it is smaller, select MBR.
The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive.
Now right click the unallocated space and click create a New Simple Volume shown below:
Follow the on screen wizard by clicking Next
Specify your volume size, if you are not sure use the default, and now click Next
Assign a drive letter to the drive, if you are not sure use the default and click Next
Format the partition and name the volume, if you are not sure use the default
Now click Finish and it will start formatting the drive to get it ready for use.
Once the formatting is done, your system will report the presense of a new drive with an assigned drive letter. You can begin using the storage.
>>>>>> 2) Preparing a new hard drive for use with Apple OS X <<<<<<
Where can I download Drivers for your USB Storage product? [#33409]
All our USB enclosures do not need any drivers. It is plug and play. All our USB enclosures uses the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect our enclosures to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.
USB adapter does not need any drivers. It is plug and play. It uses the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect the drive to this adapter to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.
All our USB docks do not need any drivers. It is plug and play. All our USB docks use the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect our docks to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.
About Warranty and Register product [#33410]
All our standard products comes with 1 year warranty. Some special products may have longer warranty, please check the product page for more information.
If you have questions about our product, please contact our support team for assistance. You can reach them via the contact form located in Menu "About Us", select the Region and select "Product Support". They are very helpful and can answer and assist with our products.
If you need Warranty Service, you can select "RMA Center" in the Support Menu for assistance.
You do not need to register the product. For warranty purpose we require the invoice or proof of purchase.
You can do the following:
If you purchase it from a store and have the physical receipt, take a clear picture of the receipt, email to yourself and save it in your email warranty folder (create one if you do not have one).
If you purchase it online, you can save the invoice email to your email warranty folder.
If you purchase online, the online store may have your purchase history that may help.
With this you will have a central place for all your receipts.
All products warranty is for one year, if you do not need them any more after a year clear that email.